Reviews for Proton Pass
Proton Pass by Proton
Review by Firefox user 18020073
Rated 2 out of 5
by Firefox user 18020073, 3 years agoI have used Protonmail merrily for many years, and trust it quite a lot, so when this service popped up I was very promptly in.
The very second website I used after installation was such a spectacular disaster that I had to remove the add-on entirely.
I will TRY to explain (plus superficially mention a couple other things I found lacking).
1. I don't love the large pop-up window asking for something on the side. I IMAGINE it asked if I wanted to save my password for this site, or maybe if I wanted to implement the password it had already stored from the CVS import I had performed minutes earlier. There was no way to know because most of the right-hand side text was clipped, and it would not fill the space even if I reduced the zoom level of the page.
2. Installation process... not great. Too unclear on the results. In my case I could never plainly see if the add-on was already working unless I checked via the Firefox manager.
3. The really egregious problem took place as I was trying to log-in into my bank's website.
My bank has a system that includes 3 pages for that purpose.
1st page you enter your card. 2nd page your password. 3rd page you scan a QR code that a physical token reads and gives you a numerical transitory PIN to be entered in some fields.
It was on this third page that the catastrophic behaviour of the add-on manifested.
The PIN is 8 digits long. Each digit is entered in its own separate space (there are 8 different tiny areas to enter each number).
The 1st and 8th areas showed automatically the icon of ProtonPass. And nothing else could be input into those spaces.
So from 8 digits, I could only enter 6.
Since those numbers are time sensitive, the only way to solve the situation was to deactivate the add-on.
You can imagine how useless this nice idea quickly turned for me.
I hope I was able to explain the situation because my intention is not to simply to berate this tiny piece of software, but to actually help make it better.
Best wishes with the development, very likely I'll come back some months later to check it again.
The very second website I used after installation was such a spectacular disaster that I had to remove the add-on entirely.
I will TRY to explain (plus superficially mention a couple other things I found lacking).
1. I don't love the large pop-up window asking for something on the side. I IMAGINE it asked if I wanted to save my password for this site, or maybe if I wanted to implement the password it had already stored from the CVS import I had performed minutes earlier. There was no way to know because most of the right-hand side text was clipped, and it would not fill the space even if I reduced the zoom level of the page.
2. Installation process... not great. Too unclear on the results. In my case I could never plainly see if the add-on was already working unless I checked via the Firefox manager.
3. The really egregious problem took place as I was trying to log-in into my bank's website.
My bank has a system that includes 3 pages for that purpose.
1st page you enter your card. 2nd page your password. 3rd page you scan a QR code that a physical token reads and gives you a numerical transitory PIN to be entered in some fields.
It was on this third page that the catastrophic behaviour of the add-on manifested.
The PIN is 8 digits long. Each digit is entered in its own separate space (there are 8 different tiny areas to enter each number).
The 1st and 8th areas showed automatically the icon of ProtonPass. And nothing else could be input into those spaces.
So from 8 digits, I could only enter 6.
Since those numbers are time sensitive, the only way to solve the situation was to deactivate the add-on.
You can imagine how useless this nice idea quickly turned for me.
I hope I was able to explain the situation because my intention is not to simply to berate this tiny piece of software, but to actually help make it better.
Best wishes with the development, very likely I'll come back some months later to check it again.
Developer response
posted 3 years agoThank you for your feedback. We appreciate your input on what we can do to improve the extension with future iterations.
For 1), are you using any custom font on your web browser? We're aware of the issue and we're going to address it in a future update.
3) This isn't an issue that we've encountered before. If you're able to reproduce it, would you consider contacting us via the Settings → Support option in the extension, and give us more information so we can document the report? Namely, please send us a screenshot, if possible, tell us the website's name, as well as your OS and browser versions.
For 1), are you using any custom font on your web browser? We're aware of the issue and we're going to address it in a future update.
3) This isn't an issue that we've encountered before. If you're able to reproduce it, would you consider contacting us via the Settings → Support option in the extension, and give us more information so we can document the report? Namely, please send us a screenshot, if possible, tell us the website's name, as well as your OS and browser versions.
3,482 reviews
- Rated 5 out of 5by chklauser@dg, an hour ago
- Rated 5 out of 5by gboy, 2 hours ago
- Rated 5 out of 5by Firefox user 12970493, 17 hours ago
- Rated 5 out of 5by Fedeporcus, a day ago
- Rated 5 out of 5by Igsal, 2 days ago
- Rated 5 out of 5by Firefox user 20084689, 2 days ago
- Rated 5 out of 5by Mindaugas, 2 days ago
- Rated 5 out of 5by Firefox user 13150915, 3 days ago
- Rated 5 out of 5by Firefox user 20144751, 3 days ago
- Rated 5 out of 5by Will, 4 days agoGood, but needs slightly better field recognition. Still have to manually copy and paste on some sites.
- Rated 4 out of 5by Firefox user 17887210, 4 days agoWorks great on most points!
But the current bug with PIN code not getting focus on opening is a problem and really needs to be fixed. I have to explicitly place the mouse in the field, which is super unproductive.
I'm experiencing the same issue in Firefox in both Linux and Windows, and I also noticed it in the Proton Pass desktop app at some moments.
Though it seems that when using the shortcut keys (Ctrl+Shift+Y and Ctrl+Shift+L) the issue doesn't seem to happen in the browser.Developer response
posted a day agoThank you for the review. We're aware of the behavior, and our team is working on improving it. Make sure to keep your browser and the Proton Pass extension up-to-date for the latest improvements. Meanwhile, we’ve made sure to document your report accordingly. - Rated 5 out of 5by Rai2k, 4 days ago
- Rated 1 out of 5by apk, 4 days agoMy passwords are now obscured by a giant advertisement every time I open the extension. As a paying customer, I am disgusted.
Developer response
posted 4 days agoSorry to hear that. You can dismiss the notification, after which it shouldn't show up again. You can also disable such notifications by navigating to http://account.proton.me → Settings → Subscription → scroll down to "Application notifications" → disable "In-app notifications". - Rated 5 out of 5by Firefox user 20142798, 4 days ago
- Rated 5 out of 5by leo46843, 4 days ago
- Rated 1 out of 5by Bmattos, 4 days agoSo you open web extension to search for a password and there's a banner over the content offering you some deal. Very disgusting.
Developer response
posted 4 days agoSorry to hear that. You can dismiss the notification, after which it shouldn't show up again. You can also disable such notifications by navigating to http://account.proton.me → Settings → Subscription → scroll down to "Application notifications" → disable "In-app notifications". - Rated 5 out of 5by Firefox user 20141708, 5 days ago
- Rated 1 out of 5by moldycarrot, 5 days agobloody ads for unlimited man. I'm already paying for a subscription, stop the ads
Developer response
posted 4 days agoSorry to hear that. You can dismiss the notifications, after which they shouldn't show up again. You can also disable such notifications by navigating to http://account.proton.me → Settings → Subscription → scroll down to "Application notifications" → disable "In-app notifications". - Rated 5 out of 5by Aaron, 5 days ago
- Rated 5 out of 5by Firefox user 18598990, 5 days ago
- Rated 5 out of 5by SHJordan, 5 days ago
- Rated 5 out of 5by Patrick da Silva, 6 days ago
- Rated 5 out of 5by Firefox user 14307001, 6 days ago