Reviews for Proton Pass
Proton Pass by Proton
Review by Blum
Rated 4 out of 5
by Blum, 5 months agoAfter a decade of using KeePass and Bitwarden, I switched to Proton Pass six months ago (used on Windows, macOS, Ubuntu and my smartphone). I'm not going back!
What I like:
- In my experience, autofill is much more consistent than other managers (with only a few rare exceptions).
- As a paid user, the "hide-my-email" alias feature is a game-changer, no need for "+ addressing", and the integration with Proton Monitor came handy a few times already.
- The vault is type-rich. I knew the usual (logins, notes, and bank cards, passwords). I though the "Other" category was just for "Misc" entries, but recently discovered it has a lot of dedicated templates (API creds, DB creds, server creds, license keys, SSH keys, Wi-Fi networks, bank account details, crypto wallets, driving licenses, medical info, memberships, passports, loyalty programs, and SSN). It is much more organized than using generic "secure notes" for everything. It feels like an actual wallet.
The only pain point:
- The passkey experience (I'm a big advocate and user of passkeys) but found the implementation to be inconsistent. While the team is helpful, I’ve found that troubleshooting these issues is quite a time-sink for a user. It often requires testing across different browsers, clearing existing keys, and starting with fresh profiles, on various browsers, just to isolate the cause. As much as I want to help improve the tool, the "investigation" process is too tedious so I stopped after a few tickets. I'm hopeful this stabilizes soon so it can be as seamless and great as the rest of the app.
Overall, the extension is great, I definitely recommend it!
What I like:
- In my experience, autofill is much more consistent than other managers (with only a few rare exceptions).
- As a paid user, the "hide-my-email" alias feature is a game-changer, no need for "+ addressing", and the integration with Proton Monitor came handy a few times already.
- The vault is type-rich. I knew the usual (logins, notes, and bank cards, passwords). I though the "Other" category was just for "Misc" entries, but recently discovered it has a lot of dedicated templates (API creds, DB creds, server creds, license keys, SSH keys, Wi-Fi networks, bank account details, crypto wallets, driving licenses, medical info, memberships, passports, loyalty programs, and SSN). It is much more organized than using generic "secure notes" for everything. It feels like an actual wallet.
The only pain point:
- The passkey experience (I'm a big advocate and user of passkeys) but found the implementation to be inconsistent. While the team is helpful, I’ve found that troubleshooting these issues is quite a time-sink for a user. It often requires testing across different browsers, clearing existing keys, and starting with fresh profiles, on various browsers, just to isolate the cause. As much as I want to help improve the tool, the "investigation" process is too tedious so I stopped after a few tickets. I'm hopeful this stabilizes soon so it can be as seamless and great as the rest of the app.
Overall, the extension is great, I definitely recommend it!
Developer response
posted 5 months agoThank you for your support. We appreciate the detailed feedback. Rest assured, we're constantly working on improving our service in every way possible in order to provide the best user experience. Your input is of great importance to us, therefore feel free to reach back whenever you stumble upon any issues. We're always eager to help.
3,479 reviews
- Rated 5 out of 5by Fedeporcus, 4 hours ago
- Rated 5 out of 5by Firefox user 20084689, a day ago
- Rated 5 out of 5by Mindaugas, 2 days ago
- Rated 5 out of 5by Firefox user 13150915, 2 days ago
- Rated 5 out of 5by Firefox user 20144751, 2 days ago
- Rated 5 out of 5by Will, 3 days agoGood, but needs slightly better field recognition. Still have to manually copy and paste on some sites.
- Rated 4 out of 5by Firefox user 17887210, 3 days agoWorks great on most points!
But the current bug with PIN code not getting focus on opening is a problem and really needs to be fixed. I have to explicitly place the mouse in the field, which is super unproductive.
I'm experiencing the same issue in Firefox in both Linux and Windows, and I also noticed it in the Proton Pass desktop app at some moments.
Though it seems that when using the shortcut keys (Ctrl+Shift+Y and Ctrl+Shift+L) the issue doesn't seem to happen in the browser.Developer response
posted 8 hours agoThank you for the review. We're aware of the behavior, and our team is working on improving it. Make sure to keep your browser and the Proton Pass extension up-to-date for the latest improvements. Meanwhile, we’ve made sure to document your report accordingly. - Rated 5 out of 5by Rai2k, 3 days ago
- Rated 1 out of 5by apk, 3 days agoMy passwords are now obscured by a giant advertisement every time I open the extension. As a paying customer, I am disgusted.
Developer response
posted 3 days agoSorry to hear that. You can dismiss the notification, after which it shouldn't show up again. You can also disable such notifications by navigating to http://account.proton.me → Settings → Subscription → scroll down to "Application notifications" → disable "In-app notifications". - Rated 5 out of 5by Firefox user 20142798, 3 days ago
- Rated 5 out of 5by leo46843, 3 days ago
- Rated 1 out of 5by Bmattos, 4 days agoSo you open web extension to search for a password and there's a banner over the content offering you some deal. Very disgusting.
Developer response
posted 3 days agoSorry to hear that. You can dismiss the notification, after which it shouldn't show up again. You can also disable such notifications by navigating to http://account.proton.me → Settings → Subscription → scroll down to "Application notifications" → disable "In-app notifications". - Rated 5 out of 5by Firefox user 20141708, 4 days ago
- Rated 1 out of 5by moldycarrot, 4 days agobloody ads for unlimited man. I'm already paying for a subscription, stop the ads
Developer response
posted 3 days agoSorry to hear that. You can dismiss the notifications, after which they shouldn't show up again. You can also disable such notifications by navigating to http://account.proton.me → Settings → Subscription → scroll down to "Application notifications" → disable "In-app notifications". - Rated 5 out of 5by Aaron, 4 days ago
- Rated 5 out of 5by Firefox user 18598990, 4 days ago
- Rated 5 out of 5by SHJordan, 4 days ago
- Rated 5 out of 5by Patrick da Silva, 5 days ago
- Rated 5 out of 5by Firefox user 14307001, 5 days ago
- Rated 4 out of 5by Firefox user 12748559, 5 days ago
- Rated 5 out of 5by Firefox user 20138126, 5 days ago
- Rated 5 out of 5by Manuel Fernandez, 5 days ago